"I tried sending a legitimate e-mail message, but got back a delivery failure message that said I was a suspected spammer!"

Post in this forum and I will get back to you. I am pretty much always refining the way our servers handle spam filtering and processing. Occasionally, the good guys get caught in the crossfire. I will do everything within reason to set it right for you. Do not post any information here which you would not want to be readable by the public (for example, if you post a real e-mail address, I promise you that spammers will get it with their address harvesting bots). Simply posting here that you got caught up in the server spam processing will suffice to get the communication ball rolling.

"I get spam crap from someuser@somedomain.com constantly! I am going to report you and have you added to an RBL (registered blacklist)!"

Please don't. In the event you actually did receive spam from one of the domains hosted here, just let me know. I will investigate, and if I discover that the domain holder is actually responsible, I will cancel the account. There are three very likely reasons that you receive spam from one of our hosted domains:

1. Someone with a legitimate mail account on that domain has a hacked/zombied home or office computer which is being used to send e-mail via their mail client (like Outlook). These issues can be tracked down by paying attention to mail traffic patterns, and can be resolved by working through it with the client.
2. Someone with a legitimate hosting account has an unsecured script on their website which is being exploited by offsite spammers. If this is the case I will remove the offending script.
3. The single most likely explanation is that you actually aren't receiving spam from one of our domains; it just LOOKS like you are. Spammers are a wily bunch. They take advantage of the weaknesses in the SMTP protocol, which allow them to pretend to be anyone they want to be! There is actually no way using the current internet e-mail technology to restrict spammers from pretending to be your domain. It is essentially like someone named Joe Spammer meeting you and declaring "Hi, my name is Fred Smith!" He probably even has one of those stick-on nametags on his shirt. Well, just like in that situation, there is no friend standing next to you to say "Hey, that guy is not Fred Smith! His name is really Joe Spammer!" Also, you can't be rude and demand to see proof of identification, because this is just not that kind of party! Unfortunately, this all means that there is more than likely nothing that can be done to resolve the issue for you. If the spam you are receiving is domain-spoofed, I am powerless to stop it. You are also powerless to stop it. Until the SMTP protocol is rewritten and the whole internet upgrades, we are Superman in kryptonite underpants.